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1. Data Controller

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform you that the personal data you provide to us through this website will be processed by:
Data Controller: Elisa Ciraci (Recreative Resolution)
TAX ID (NIF): Y6554449S
Address: Carrer Provença 34, 1-1 – Barcelona, España
Email: info@recreativeresolution.com
Website https://recreativeresolution.com

2. What personal data do we collect?

We may collect the following personal data, but only when you voluntarily provide it to us:
First and last name
Email address
Company name and job title (if applicable)
Phone number (optional)
Messages or inquiries sent via the contact form
Browsing data collected through cookies (see section 7)

3. How do we use your data?

We process your personal data for the following purposes:

3.1. Handling inquiries and requests for information

When you fill out the contact form or the express diagnostic form, we use your data to respond to your inquiry, send you information about our services (LEGO® Serious Play®, improvisational theater, collaborative board games), and prepare personalized proposals.

Legal basis: implementation of pre-contractual measures at the data subject’s request (Art. 6.1.b GDPR) and consent of the data subject (Art. 6.1.a GDPR).

3.2. Management of the commercial and contractual relationship

If you contract any of our services, we process your data to manage the contract, issue invoices, and comply with the legal obligations arising from the commercial relationship.
Legal basis: performance of the contract (Art. 6.1.b GDPR) and compliance with legal obligations (Art. 6.1.c GDPR).

3.3. Sending commercial communications

If you have given us your express consent, we may send you information about news, workshops, articles, and activities from Recreative Resolution.
Legal basis: consent of the data subject (Art. 6.1.a GDPR).
You may withdraw your consent at any time without this affecting the lawfulness of the processing carried out prior to withdrawal.

3.4. Statistical analysis and website improvement

We use web analytics tools (Google Analytics, managed through Google Tag Manager) to analyze traffic and visitor behavior in order to improve the user experience.
Legal basis: consent of the data subject (Art. 6.1.a GDPR), obtained via the cookie banner.

4. How long do we retain your data?

We retain your data for the time strictly necessary for each purpose:
- Inquiries and contact forms: up to 2 years from the last contact, unless a contractual relationship is established.
- Customer and billing data: 5 years from the provision of the service, in compliance with Spanish tax regulations (General Tax Law).
- Marketing communications: until you withdraw your consent.
- Browsing data and cookies: as indicated in the Cookie Policy (section 7).
Once these periods have elapsed, the data will be securely deleted or anonymized.

5. Who do we share your data with?

We do not sell or transfer your personal data to third parties for commercial purposes. However, to provide our services, we may share data with the following providers, who act as data processors:

  • Google LLC (Google Analytics, Google Tag Manager): web analytics. Google may transfer data to the United States using transfer mechanisms recognized by the European Commission.
  • Proton AG (Proton Mail, Proton Drive): encrypted email and secure storage. Servers located in Switzerland, a country with an adequate level of protection recognized by the EU.
  • Automattic Inc. (WordPress): website management platform.
  • Other technology providers necessary for the operation of the business.

All our suppliers are contractually obligated to process data in accordance with our instructions and to ensure its security.
Under no circumstances will we share your data with third parties without your consent, unless required by law.

6. Your rights

In accordance with the GDPR and the LOPDGDD, you have the right to:

  • Access: know what personal data we process about you.
  • Rectification: request the correction of inaccurate or incomplete data.
  • Erasure (right to be forgotten): request the deletion of your data when it is no longer necessary.
  • Restriction of processing: request that we suspend the use of your data under certain circumstances.
  • Portability: receive your data in a structured, commonly used, and machine-readable format.
  • Objection: object to processing based on legitimate interest or for direct marketing purposes.
  • Withdrawal of consent: withdraw your consent at any time, without retroactive effect.

To exercise any of these rights, please write to us at: info@recreativeresolution.com.
Please indicate “Exercise of GDPR rights” in the subject line and provide sufficient identification. We will respond within one month.

If you believe that the processing of your data does not comply with current regulations, you may file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es

7. Cookie Policy

Our website uses first-party and third-party cookies. Cookies are small text files that are stored on your device when you visit a website and allow the site to remember your preferences and analyze your browsing behavior.

7.1. What types of cookies do we use?

A) Strictly necessary (technical) cookies
These are essential for the website to function properly. Without these cookies, some of the site’s services cannot be provided. They do not require your consent.
WordPress session cookies: necessary for the basic functioning of the content management system.
Cookie consent cookie: remembers your choice regarding the consent banner.
Security cookies: protect the site against unauthorized access and attacks.

B) Analytical cookies
These cookies allow us to analyze how visitors use the website in order to improve its performance and content. They are only activated if you give us your consent.
Cookie | Provider | Purpose | Duration
_ga | Google Analytics | Identifies unique users | 2 years
_ga_XXXXXXX | Google Analytics | Stores session state | 2 years
_gid | Google Analytics | Distinguishes users over a 24-hour period | 24 hours
_gat | Google Analytics | Limits the request rate | 1 minute
Google Analytics may transfer data to servers in the United States. This transfer is covered by the standard contractual clauses approved by the European Commission. You can learn more about how Google handles data at: https://policies.google.com/privacy

C) Third-party cookies (embedded content)
If the site includes embedded content from external platforms (YouTube videos, Google Maps, etc.), these platforms may install their own cookies on your device. The behavior of these cookies is governed by each platform’s privacy policies, not ours.

7.2. How do we manage your consent?

When you visit our website for the first time, we display a cookie consent banner where you can:
- Accept all cookies (including analytics cookies).
- Reject non-essential cookies (only those strictly necessary will be enabled).
- Customize your preferences by category.
Your choice is saved on your device. You can change it or withdraw your consent at any time by accessing the cookie settings in the site’s footer.

7.3. How can you manage cookies in your browser?

In addition to the consent banner, you can configure your browser to block or delete cookies.
Below are links to instructions for the most popular browsers:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Privacy, Search, and Services > Cookies
Please note that blocking or deleting cookies may affect the proper functioning of certain parts of the website.

7.4. Google Analytics Opt-out

If you do not want Google Analytics to collect data about your browsing activity on any website, you can install the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or accidental disclosure. These measures include the use of end-to-end encrypted email and storage (Proton Mail, Proton Drive) and restricted access to data.
However, no system for transmission over the Internet or electronic storage is 100% secure. In the unlikely event of a security breach affecting your rights, we will notify you in accordance with applicable regulations.

9. Minors

Our services are intended exclusively for businesses and professionals. We do not knowingly collect personal data from children under the age of 14.
If you become aware that a minor has provided us with data without parental consent, please contact us at info@recreativeresolution.com so we can proceed with its deletion.

10. Updates to this Policy

We may update this Privacy and Cookies Policy periodically to reflect regulatory, technological, or operational changes. The current version will always be available on this page, indicating the date of the last update. We recommend that you review it regularly.
If we make substantial changes that affect your rights, we will notify you by email if we have your address, or through a prominent notice on the website.